A：Hi, there’s a problem with this stereo. I’d like to return it, please.你好，这台音响有点问题。我想退货。
B：What’s the problem?是什么问题呢?
A：The tape player doesn’t work.磁带的放音装置坏了。
B：O.K. Do you have your receipt?好的，您有收据吗?
A：Yes, here you are.有，给你。
B：Thank you. Do you want your money back, or would you like to exchange it?谢谢。你是想拿回现金呢还是想换一件商品。
A：I think I’d like to just get another stereo, please.我想我还是换另一台音响。
B：O.K. Here’s a receipt for store credit. Just take it back to the stereo section and one of our salesmen will help you.好的，这是我们商店退货单的单据。把它拿去音响部，售货员会帮您的。
A：Thanks a lot.非常谢谢。
B：No problem. Thank you.不客气。谢谢你。