A I have a complaint to make. I've just been badly treated by a rude maid.

我要投诉。一个无理的服务员刚才对我很粗暴。

B Well,we are sorry to hear that.May I have your name and room number? We will deal with the matter right now.

很抱歉。能告诉我您的姓名和房间号吗？我们会立刻处理这件事情。

A Ted．room 2012.

泰德，房间号是2012。

B Mr. Ted, I have to apologize for that and I assure you it won't happy again.

泰德先生，我们对刚才的事情向您道歉，我向您保证这样的事情不会再发生了。

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